Our approach is one of our critical success factors. We use a teaching-coaching-mentoring approach based on the following principles:   

Participation: it is crucial that especially the people that are performing the operational activities are aware and convinced of problems. They need to be included in the improvement effort with regard to their own work situation. After teaching them the necessary analysis and improvement tools, we coach them towards improvements that have a high degree of implementation success due to the high level of acceptance by the people. It is about opening their eyes to the improvement potential and creating ownership of continuous improvement.

Knowledge transfer: We do not just provide consulting activities or improvements developed by our people, we teach your associates our approach to improvement and the different tools that are needed to make this type of project successful. This way, we bring your people to a higher level of knowledge, which has a positive impact on the continuous improvement performance and culture of your organization. Once your associates are able to apply the newly acquired knowledge in practice we switch from a coaching to a mentoring mode: we will be the sounding board when deploying the improvement strategy throughout the organization, and we will then support your organization to making the step to the next maturity level.